Terms and Conditions


For USA Customers


The following Terms and Conditions are for our American (USA) customers. If you are from Canada, click here for the Canadian Terms and Conditions.

MCKILLICAN AMERICAN INC. (hereafter referred to as MAI) has a desire to provide quality materials at reasonable, competitive costs; to provide
courteous service; to stand behind our service and materials provided; to carry sufficient stock to meet customer’s needs as expressed to MAI. To achieve
that end, MAI has established the following credit terms and merchandise policy


We accept returns on all items that were purchased from us in the past 30 days, were sold from our stocking inventory, and are in a resalable
condition. We do not accept returns on non-stock or specially ordered items. Returned goods must have prior MAI authorization. Please contact your
customer service representative to request a Return Good Authorization (RGA) prior to returning anything to a MAI distribution center. Our warehouse
will not accept returns without a valid RGA. A restocking charge of 20% will be levied on all returned merchandise that is re-saleable. No items may be
returned in un-saleable condition; all items are subject to inspection before any credit will be issued.


All claims for shortages or damages must be reported to us within five (5) days of receipt of merchandise. Transit damage claims must be made
directly with the delivering carrier. Goods in transit are at the risk of the customer. Damages and/or shortages must be noted on the delivery receipt
and be countersigned by the delivering carrier’s agent. We will be pleased to furnish any information or assistance needed to establish your claim
against the delivering carrier company.


  1. Standard Terms of Sale are Net 30 Days following the purchase and are subject to change.
  2. A Service charge of 1 & ½% per month (18% per annum) will be assessed on the monthly statement on past due balances. After that time, MAI retains the discretion to re-open the account.
  3. A check returned to MAI, for any reason, will be assessed a service charge of $25.00 and any established credit privileges may be revoked.
  4. MAI is authorized to contact credit reporting agencies, and any trade or bank references, and is authorized to do a Personal credit check on any or all of the directors of the company in order to process this application (or to update the file) for credit to verify without liability, statements contained on the application.
  5. The customer shall be liable for all collection expense including attorney fees, collection fees, court costs and applicable interest on past due account.


McKillican does not manufacture, make, or design the products we sell. As such, MAI does not assume any liability for products sold, and makes no
representation or warranty, either expressed or implied, on the suitability of the materials, or the accuracy of information provided. All implied
warranties or suitability for a particular purpose are disclaimed and excluded from the terms of sale. The customer’s sole and only remedy shall be the
repair or replacement of defective goods by the manufacturer in accordance with the manufacturer’s stated warranty. In no event shall MAI be liable
for any direct, indirect, incidental or consequential damages, including with out limitation, any damage to customer, property, and work in process, lost
opportunity, or claims by third parties. The customer also assumes all risk whatsoever as to the result of the use of the materials purchased, whether
used singly or in combination of other substances.